Feb 17, 2017 | By WGSN Insider
Big data meets consumer insights. Experience WGSN.
Oct 28, 2015
By Petah Marian
Marks & Spencer suspended its website for three hours last night after customers could see other people’s details.
The move came after complaints from customers that they could see other people’s contact details when they logged into the site.
However, the retailer emphasised the site had not been breached, Retail Week reported.
A spokesperson said: “Due to a technical issue we temporarily suspended our website yesterday evening. This allowed us to thoroughly investigate and resolve the issue and quickly restore service for our customers.”
They added: “We apologise to customers for any inconvenience caused.”
Retail Week reported customers could not see anyone else’s banking details. The site was down from around 7:30pm, but normal service resumed by 10pm.
STAY UP TO DATE: You want the need-to-know news, right? Our journalists deliver a daily curation of the most important industry happenings. Sound good? Join WGSN.
Know what’s next. Become a WGSN member today to benefit from our daily trend intelligence, retail analytics, consumer insights and bespoke consultancy services.