Jun 20, 2017 | By Carlene Thomas Bailey
Big data meets consumer insights. Experience WGSN.
Abercrombie & Fitch is looking to ditch its focus on “sexualised marketing”, moving away from the half-naked models it has used across its website, store windows and shopping bags for years.
By July, both the Aberbrombie & Fitch and Hollister brands will also no longer hire their sales staff based on body type or attractiveness, nor refer to them as models, but rather brand ambassadors.
Frankly, it’s about time. “Sex sells” might still be a relevant concept (the recent runaway success of 50 Shades of Grey as proof), but nowhere near as blatantly as it was in the 90s and early 00s, and Abercrombie hasn’t evolved much since.
Back then, it was powering forward through a world that also saw Tom Ford dominating at Gucci; reviving a brand based on another version of that very same sexualised notion. Its 2003 campaign featuring model Carmen Kass with a ‘G’ shaved into her pubic hair is still one of the most memorable.
For both brands at that time, associating clothing and accessories with a touch of the controversy worked. Gucci under Ford evolved from near bankruptcy to a group valuation of $10bn in 2004. Abercrombie led by CEO Michael Jeffries became one of the most recognisable global teen retailers, with 965 stores in 20 countries.
Comments in a 2006 interview are indicative of Jeffries’ focus on this sexualised, or if you’d rather, “exclusionary”, marketing. On sex and sexual attraction, he said: “It’s almost everything. That’s why we hire good-looking people in our stores. Because good-looking people attract other good-looking people, and we want to market to cool, good-looking people. We don’t market to anyone other than that.”
He continued: “In every school there are the cool and popular kids, and then there are the not-so-cool kids. Candidly, we go after the cool kids. We go after the attractive all-American kid with a great attitude and a lot of friends. A lot of people don’t belong [in our clothes], and they can’t belong. Are we exclusionary? Absolutely. Those companies that are in trouble are trying to target everybody: young, old, fat, skinny. But then you become totally vanilla. You don’t alienate anybody, but you don’t excite anybody, either.”
His formula however didn’t stand the test of time. Abercrombie sales have plummeted since – falling in six of the past eight years, with profit down 5.1% for 2014, and same-store sales by 10% last quarter. Shares have tumbled accordingly, down 39% over the past 12 months; all of which led to Jeffries departure in December of last year.
But the error Abercrombie made wasn’t in this strategy – it did after all work for quite some time – it’s in the fact it’s never changed it (the same could be said for the product, though that’s almost another story). In fact, walking into one of its stores in Manhattan this weekend, it might as well have been 15 years ago. Not only for the models, but also for the fact its powerful trademark aroma and exceptionally dark lighting were still the same – two other features also on their way out.
Marketing and communications have significantly evolved in the age of Instagram and other social media platforms. Where once it was all about the hard sell on aspirations to look like one of those oiled, buff bodies, now it’s arguably more about the “selfie”. There’s still aspiration there, but on a much more attainable level.
It’s your consumer’s contemporary, their friend next door, not the model hired to work the door. That’s why Brandy Melville does so well in this same market for girls, or why Nasty Gal took off to such an extent – products consumers want, sold to them in a way that absolutely makes sense to their lifestyle today. It’s hashtag marketing: your brand through the eyes of the very person you’re selling to.
In short, Abercrombie missed one vital thing in its revolution… evolution.
But its time warp is representative of a whole wave of other US retailers at risk of meeting a similar fate. American Apparel is forever in the headlines for the same reason.
Even Victoria’s Secret, though still a marker leader, continues to run the same campaigns, with the same Angels, with the same fashion show. It’s becoming a tired model on the one hand, but it’s also one consumers are starting to push back against. A campaign in the UK featuring the line “Perfect Body” splashed across a shot of supermodels led to 27,000 signatures on a petition about body shaming in late 2014.
At some point, these brands will realise it’s not the same world it was 15 years ago, even if a hint of sex will always go a long way in marketing.
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